Warranty

RDP Laptops Warranty Policy

RDP Tablets Warranty Policy

RDP Thin Clients Warranty Policy

RDP Desktops and All-in-ones Warranty Policy

RDP Accessories Warranty

Standard Warranty Terms and Conditions:

• RDP, hereby warrants that the hardware product you have purchased (Product) is free from defects in materials or workmanship under normal use during the warranty period applicable to the Product as defined in the Limited Product Warranty Chart. 
• The Warranty period commences from the date of purchase.
• The sales receipt or your purchase invoice showing the date of purchase of the Product, showing the serial number and date of purchase of the Product, is the proof of the date of purchase. Customers may be asked to furnish proof of ownership and date of purchase by showing the sales receipt/purchase invoice. This warranty extends only to the original purchaser, and is non-transferable to anyone who subsequently purchases, leases or otherwise obtains the product from the original purchaser.
• Within the warranty period, RDP will, at no additional charge perform repair or replacement of defects in workmanship or parts covered by this warranty.
• All exchanged parts and products replaced under warranty service will become the property of RDP. RDP reserves the right to replace defective parts with any serviceable used parts that meet the performance specifications of new parts.
• Special Note: During the RMA Replace/Repair Process, we need your prompt response for further action, in case of no-response from the customer to our 3 consecutive followups we'll move this ticket/device to CSP Stage [Customer Side Pending] and we'll wait for a maximum of 90 days for your revert else we'll close the ticket and scrap the device.

This warranty shall be rendered null and void if :

• The Product is damaged due to transportation, fall, weather, extreme temperatures, shock, improper use, mishandling or negligence after the purchase of the Product.
• The Product is damaged as a result of natural disaster or acts of God, e.g. fire, flood, lightning.
• The Product is damaged as a result of connection to irregular voltage sources.
• The Product is installed, maintained, operated or use other than in accordance with the instructions provided by RDP in relation to the Product.
• The Product is altered, modified and repaired by a party not authorized by RDP.
• The Product is not purchased from RDP or through RDP's authorized distributors and resellers.
• The customer cannot provide the sales receipt or purchase invoice.
• The Warranty period has expired.

The warranty does not cover:

• Transportation, delivery and/or incidental costs incurred in the fulfillment of this warranty.
• Any software preloaded on or otherwise sold with the Product. All software is provided as is and RDP disclaims any and all warranties, express or implied, including but not limited to any implied warranty of non-infringement of third-party rights, merchantability or fitness for a particular purpose. RDP does not warrant that the software will be error-free or that the software will meet the customer's requirements.
• Installation of software other than those specified in the starter package.
• Recovery of corrupted HDD media other than to original factory state.
• Damage to or loss of any programs, data or removable storage media. The customer is responsible for saving (backing up) any programs, data or removable storage media. The customer is advised to backup essential programs and data before allowing or sending for service.
• Parts requiring replacement due to normal wear and tear, corrosion, rust or stain, physical damages such as cracks/dents/scratches on casing and broken cable.
• Products where the model number or serial number has been removed, altered or obliterated from the product.

Defects or damage arising from usage of:

• Unauthorized or poor quality CD ROMs.
• Defects or damage arising from computer virus attacks (or) Defects or damage caused by the use of third party optional products or consumables in conjunction with the product.
• Chassis (which includes the uppercase and lowercase), cables, connectors, key tops physically damaged due to excessive force being applied to it including but not limited to drops and/or spills accidental or otherwise and also due to extreme temperatures and such other damages caused as a result of neglect or improper care and handling including scratches, imprint/water marks, cracks and dents.
  
• RDP however warrants the media (e.g. diskette, tapes, etc) upon which this software is delivered to be free from defects in material and workmanship for a period of up to sixty days after the date of purchase by end-user.
• On-site* warranty service, if applicable, applies only in INDIA and to locations which must be accessible by road transport.
• Warranty support will be provided only during normal office hours.
• For the period in which the on-site warranty service is applicable, RDP reserves the right to courier the replacement module to the customer, should it from preliminary investigations determine that the failure in the product is due to externally connected modules such as the keyboard or mouse.
• Repaired/replaced PCs or part thereof will be warranted for the balance of the original warranty period or ninety (90) days from the date of repair/replacement whichever is longer.
• Except as set forth above, there are no other expressed or implied warranties.
• This warranty is only valid in relation to Products installed and used in the country of purchase and shall not extend to any Products not supplied by RDPs authorized distributors and retailers.
• The purchaser of the Product (Customer) acknowledges that the Customer is informed and is aware of his/her rights and liabilities under the relevant laws governing the purchase and use of the Product. Subject as expressly provided in clause 1, all warranties, conditions or other terms implied by statute or common law, including but not limited to implied warranties of merchantability and fitness for purpose, are excluded to the fullest extent permitted by law.
• RDP and/or their holding, subsidiaries, affiliates, authorized distributors and retailers and authorized service providers shall not be liable to the Customer for any special, incidental, indirect or consequential loss or damages whatsoever (including without limitation, damages for loss of revenue, business, profits, goodwill or contracts, business interruption, loss of business information, or any other pecuniary loss), costs, expenses or other claims for compensation howsoever arising (whether in contract, tort or otherwise) from the use of the Product.
• RDP’s obligation under Clause 1 is limited to the repair and replacement of any defective materials.
  
• Defects or damage arising from computer virus attacks (or) Defects or damage caused by the use of third party optional products or consumables in conjunction with the product.